NICE Robo Ethical Framework ensures responsible robot-human dynamics in the workplace
NICE unveiled a Robo Ethical Framework promoting responsibility and transparency in the design, creation and deployment of AI-powered robots. NICE’s ethical guidelines set the …
NICE NTR-X: A cloud-ready omnichannel compliance recording and assurance solution
Stringent regulations and complexities arising from new communication modalities and remote, distributed workforces are widening compliance gaps, placing financial and energy …
NICE launches Agile CX to provide superior CX business insight and workforce agility for orgs
NICE announced its launch of Agile CX, a program focused on addressing the need for extreme business agility as CX organizations are fighting to gain leadership in …
Analytics and automation solutions to help contact center IT staff ensure compliance
91% of of contact center IT staff believe increasing contact center compliance software investment should be considered a priority in the next year. 83% of contact center …
NICE announces Engage 6.12 providing capabilities for compliance and privacy
NICE released its Engage platform version 6.12, comprising features to investigate and prevent violations of privacy related regulations. The latest version focuses on …
NICE launches Proactive Fraudster Exposure solution, driving a leap in identity theft prevention
NICE unveiled a new Proactive Fraudster Exposure capability in its NICE Real-Time Authentication (RTA) solution that empowers contact centers to expand and augment their …
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