ITSM concerns when integrating new AI services
Let’s talk about a couple of recent horror stories. Late last year, a Chevrolet dealership deployed a chatbot powered by a large language model (LLM) on their homepage. This …
MOVEit hackers leverage new zero-day bug to breach organizations (CVE-2023-47246)
A critical zero-day vulnerability (CVE-2023-47246) in the SysAid IT support and management software solution is being exploited by Lace Tempest, a ransomware affiliate known …
Patch your Jira Service Management Server and Data Center and check for compromise! (CVE-2023-22501)
Australian software maker Atlassian has released patches for CVE-2023-22501, a critical authentication vulnerability in Jira Service Management Server and Data Center, and is …
Top tech for enterprise identity governance and security
Clear Skye and Gradient Flow announced the findings of their survey exploring the state of identity governance and security in the enterprise. The survey questioned 500+ …
How do I select an ITSM solution for my business?
An IT service management (ITSM) solution guarantees that IT processes and services are combined with the business goals of an organization, thus helping it thrive. To select a …
Marry IGA with ITSM to avoid the pitfalls of Identity 2.0
Identity 2.0 vendors are about to face a reckoning. For too long, they’ve focused solely on compliance and missed the mark on the adaptability, automation and integration that …
Cloud ITSM market size to grow to $12.2 billion by 2025
The cloud ITSM market size is expected to grow from $4.7 billion in 2020 to $12.2 billion by 2025, at a CAGR of 21.2% during the forecast period, according to …