Avaya OneCloud CCaaS connects voice, digital and AI apps using a single visual design environment
Avaya introduced new capabilities for Avaya OneCloud CCaaS that deliver better outcomes for customers by connecting voice, digital and AI applications using a single visual …
Semafone partners with Avaya to strengthen PCI DSS compliance and privacy capabilities
Semafone announced a global reseller partnership with Avaya to enhance and simplify communications and collaboration. This agreement brings Semafone into the Avaya ecosystem …
Avaya OneCloud CCaaS enhances customer experience and employee engagement worldwide
Avaya has expanded the availability of its Avaya OneCloud CCaaS contact center solution into forty countries, providing organizations globally with digital capabilities that …
Kathleen Sullivan joins Avaya as VP
Avaya has appointed Kathleen Sullivan as Vice President to lead a newly created Commercial Segment team in North America. Sullivan is responsible for delivering cloud-focused …
Avaya Spaces: AI-enhanced meetings and simpler, integrated voice and video calling
Avaya announced new capabilities for Avaya Spaces, the modern workstream collaboration (WSC) platform that offers evolved Unified Communications capabilities via a user’s …
Avaya announces devices designed to improve workstream collaboration
Avaya announced new devices designed to significantly improve workstream collaboration. This includes a redesigned Avaya Vantage K155 with Amazon Alexa built-in, as well as a …
Darcey Harrison joins Avaya as Vice President of Cloud Acceleration, North America
Further strengthening its ability to support customers and partners in their digital transformation and migration to cloud, Avaya announced it has appointed Darcey Harrison as …
Avaya OneCloud CCaaS: Transforming customer and employee engagement capabilities
Avaya is transforming customer and employee engagement capabilities for more organizations worldwide with an expanding network of partners offering Avaya OneCloud CCaaS …
Avaya partners with AWS to expand AI-powered customer experience for OneCloud CCaaS customers
Avaya announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloud CCaaS customers, through an extended relationship …
Rob Theis joins Avaya’s Board of Directors
Avaya announced that Rob Theis, General Partner of venture capital firm World Innovation Lab, has been appointed as an independent member to its Board of Directors effective …
Avaya redesigns its Avaya Vantage desktop device to improve the home-office experience
Avaya announced a redesign of its Avaya Vantage desktop device to significantly improve the home-office experience. The reimagined Avaya Vantage is an all-in-one meeting …
Most businesses are rethinking how they work
In the wake of COVID-19, nearly 72 percent of U.S. based businesses have been rethinking how they work, 58 percent of businesses feel remote working is enabling them to hire a …