Kaseya 365 User helps MSPs to protect user data

Kaseya announced Kaseya 365 User, joining Kaseya 365 Endpoint which launched in April 2024. Kaseya 365 User gives managed service providers (MSPs) the ability to help their customers prevent, respond to and recover from threats to user identity and security.

Kaseya also announced it has acquired SaaS Alerts, a cybersecurity company that helps MSPs monitor and protect customer’s SaaS application usage. SaaS Alerts’ technology is included for free as part of the Kaseya 365 User subscription, adding significant value to the new subscription for MSPs.

“Our mission is to make our partners more profitable, by providing them a platform that provides far more AI-based automation than otherwise available, and offering that platform at a fraction of the cost,” said Fred Voccola, CEO, Kaseya.

“When we launched Kaseya 365 Endpoint earlier this year, the market response was astounding. Our goal from the beginning of our journey was to ensure our MSP partners get the recognition and financial benefits that match the enormous value they provide to SMBs around the world. Now, with Kaseya 365 User, we get to take another major step. Our partners can better protect themselves and their customers, automate service delivery and once again vastly improve their unit economics for greater profitability,” added Voccola.

While small businesses power the global economy, their technology infrastructure is largely dependent on MSPs to protect user data and respond to ever-present cyber threats. With Kaseya 365 User and Kaseya 365 Endpoint, MSPs can now offer comprehensive protection for small business owners and their customers.

“Now more than ever, there is a massive advantage to being an MSP powered by Kaseya,” said Nick Martin, Director of Managed Services, Mainstreet IT Solutions. “It’s a true competitive advantage because with Kaseya 365 User we’re getting more for less money, and we can pass along savings to our customers without sacrificing anything.”

SaaS Alerts, a critical component of Kaseya 365 User, is the leading SaaS security platform for MSPs. This innovative technology allows MSPs to monitor and remediate any potential threat to their critical business applications or users in SaaS environments in real time and ensure critical business applications are safe from both internal and external threats.

“As cyber threats are becoming more sophisticated, MSP tools need to evolve,” said Jim Lippie, CEO, SaaS Alerts. “With cloud detection and response, MSPs can identify breaches and act on them quickly. This is a must-have for MSPs to protect their customers.”

Additional key announcements from Kaseya include:

• Backup concierge program: Backup is the last line of defense and one of the most important tools for an MSP, but it represents one of their largest spends and highest risks. Kaseya is committed to solving the challenge, both commercially and technically, with a $10M investment in the new Backup Concierge Program. This program is free for Kaseya Datto backup customers and is purpose-built to ensure they are optimizing their profitability, as well as supporting their technical needs throughout the data protection journey for new and existing clients.
• Next gen endpoint backup: Building on its commitment to protect data everywhere, Datto’s Endpoint Backup expands to offer better control, more flexibility, and greater restore options – while still at a price point which makes it more profitable than any competitive solution on the market. Purpose-built for MSPs, it boasts centralized, policy-based management; smart scheduling with custom controls (ie, business hours); full control over throttling, data regions, and selective backup configurations (inclusions/exclusions); and is fully integrated with popular MSP solutions like IT Glue, PSAs, RMMs and more.
• Cooper copilot expands to PSA: With new AI features, Kaseya BMS and Autotask both amplify technicians’ ability to swiftly act and communicate. Smart Ticket Summary saves time spent reading through tickets to see actions already taken, distilling it into a succinct recap. Smart Writing Assistant empowers technicians to send clear and professional messages to end-users by transforming their technical expertise into simple communication. Smart Resolution Summary automatically captures and documents the steps, actions and outcomes involved in resolving IT tickets, creating a detailed record for future reference and faster issue resolution. These features streamline the ticket resolution process so techs can do more in less time.
• Better together: Network Detective Pro and audIT are now one platform delivering unparalleled audit, discovery and reporting to MSPs to close more business and increase profits by showcasing IT value. New and existing partners get the automated capabilities of Network Detective Pro coupled with the dynamic presentation layer of audIT at no additional cost.
• New capabilities to Vonahi: Vonahi has introduced a new prospecting test feature that allows MSPs to offer potential clients a preliminary pentest evaluation to demonstrate immediate value. Further, custom-branded reports can now be exported to Microsoft Word for full customization that allows MSPs to add additional data and customize report themes to fit their company brand.

Kaseya 365 User is a new subscription offering in addition to Kaseya 365 Endpoint (formerly Kaseya 365), which was introduced in April. Less than six months after launching, Kaseya 365 Endpoint now protects more than 5.5 million devices.