LexisNexis Risk Solutions and Shift Technology bring new tool for automating claims processing
LexisNexis Risk Solutions and Shift Technology announced the two companies have entered a strategic alliance. As a result, insurance carriers can now seamlessly incorporate LexisNexis Claims Clarity data and analytics into Shift’s insurance decisioning artificial intelligence (AI) models, allowing carriers to better predict fraud and risk at the first notice of loss.
To achieve greater workflow efficiency and deliver optimal customer experiences, insurers are increasingly adopting low-touch and straight-through claims processing strategies. For these initiatives to be successful, it is critical that claims professionals have the right data to know when claims can be fast–tracked or when they require further triage and closer examination.
LexisNexis Risk Solutions makes this possible by providing insurers with system-to-system, actionable party and vehicle data in near real-time. The data and analytics leader delivers more accurate and robust, third-party data sets that insurers can leverage to successfully fast-track more than 80 percent of claims with a high degree of confidence. This allows insurers to focus on more complex claims and accelerate more straightforward claims through the claims process to achieve a greater customer experience.
Shift Technology applies AI to help insurers make better decisions throughout the claims process. These decisions are related to fraud detection, subrogation detection, documents, and the need for adjusters or claims handlers to be involved in settlement. The ability to use LexisNexis Risk Solutions data and analytics to inform Shift solutions such as Shift Claims Fraud Detection and Shift Subrogation Detection creates new and powerful ways to use data to settle claims as quickly, accurately, and as fairly as possible.
“As the insurance industry shifts from batch to transactional data delivered in near real-time, carriers want deeper insights into potential fraud and risks at the first notice of loss in order to lower claims expenses and shorten cycle times,” said Tanner Sheehan, vice president and general manager of U.S. claims solutions, LexisNexis Risk Solutions. “Combining LexisNexis Risk Solutions data and analytics with Shift’s AI creates a powerful resource for our shared customers to process claims effectively and efficiently in the digital economy and, most importantly, deliver exceptional customer experiences.”
“The effective use of AI requires access to high-quality, relevant data to fuel its models and we have made it our mission to ensure our solutions can make effective use of the many types of data available in insurers’ environments,” stated Drew Whitmore, head of partnerships, Shift Technology. “Our alliance with LexisNexis Risk Solutions is an important milestone in helping our joint customers achieve the insights required to make the best claims decisions possible.”