Tech pros reporting a positive perception of their roles, looking forward to what lies ahead

Amidst ongoing pandemic-driven change at work and at home, a SolarWinds survey seeks to understand how tech pros feel about their daily roles and responsibilities, the lessons they learned over the past year, and what they think of the primary technical and nontechnical skills needed to capitalize on opportunities for their future career growth.

After a year of challenges and change, tech pros responding to this year’s survey report a positive perception of their roles and say they look forward to what lies ahead. 48% of tech pro respondents say they’re proud of what they do, another 44% love what they do, and 41% believe this year has proven they’re more capable than they realized.

As tech pros look to the future, 62% of respondents say they’re motivated to succeed in their roles and 81% of the tech pro respondents agree there will be multiple opportunities to develop and enhance their careers in the next year.

“This year’s IT Pro Day survey results showcase IT pros’ adaptability and dedication to expanding the more prominent roles they’ve taken on over the past year to support remote and hybrid work,” said Chrystal Taylor, Head Geek, SolarWinds.

“As more tech pros embrace the ‘Bring IT On’ mentality, reaching for more responsibility and a leading role in the digital transformations of their businesses—and setting goals to get there—we can certainly expect how the IT organization is viewed by the business to completely transform in the future.”

The balance between nontechnical skills and traditional technical certifications

Tech pro respondents also agree a balance between nontechnical skills and more traditional technical certifications and experience will play a large role in enabling career advancement, though past surveys showed finding time to cultivate these skills is often limited.

This year’s survey shows life is an IT classroom, and many of the nontechnical skills key to advancement can be gained at home or through hobbies, reducing the barrier to advancement for tech pros seeking higher-level opportunities at work requiring those skills.

Collaboration (teamwork, listening to others, networking; 66%), innovative or creative problem-solving (48%), and communication (public speaking, written documents; 46%) are the most important nontechnical skills necessary for advancement.

These nontechnical skill sets will play a large role in enabling tech pros to achieve advanced responsibilities, such as project management and becoming part of the decision-making process, which 34% of tech pro respondents say is their biggest opportunity at work in the next year.

Meanwhile, tech pros are also cautious of challenges on the horizon, like cybersecurity threats and burnout, but are confident the continued evolution of IT operations in the new normal—such as new tools and processes—will create positive change.

Tech pros feeling a sense of pride and highly motivated

After a year of unprecedented challenges, tech pro respondents say “Bring IT On” to the year ahead. They feel a sense of pride in their achievements and are highly motivated to expand their responsibilities and embrace new opportunities for professional growth.

When reflecting on positive lessons learned about themselves in the last year, 41% believe this year has proven they’re more capable than they realized.

• 24% of respondents say they learned they have leadership skills, which will benefit them as they look to higher-level, more cross-functional responsibilities and roles in the future.
• Forty-eight percent of tech pro respondents also say they’re proud of what they do.

67% of the respondents say they expect their level of responsibility at work to increase over the next year, and 27 percent of those surveyed are extremely motivated to succeed in their roles, saying they’ve set specific goals and look forward to achieving them.

Eighty-one percent of tech pro respondents agree there will be multiple opportunities to develop and enhance their careers in the next year, the biggest of which is continuous education (gaining new skills and certifications), chosen by 56% of the respondents.

Skills that are key to career enhancement

Tech pro respondents increasingly recognize a balance between nontechnical skills learned in daily life and technical skills/professional certifications will be key to career enhancement and new opportunities in the future.

Tech pro respondents report security (57%), troubleshooting (51%), and network management (49%) as the top technical skills needed to progress in their careers. At the same time, collaboration (for example, teamwork, listening to others, and networking at 66%), innovative or creative problem-solving (48%), and communication (such as public speaking, written documents at 46%) are seen as the most important nontechnical skills necessary for advancement.

Respondents also say the following experiences at home or in general daily life are perceived as most useful at work:

• Time management (e.g., prioritization, organization; 69%)
• Communication skills (verbal and nonverbal; 67%)
• Interpersonal skills (e.g., adaptability, flexibility, patience; 66%)
• Problem-solving (65%)

Additionally, 70% of those surveyed say they have a hobby that helps them in their day-to-day role as a tech pro.

These nontechnical skill sets will play a large role in enabling tech pros to achieve bigger responsibilities, such as project management and becoming part of the decision-making process, which 34% of respondents say is their biggest opportunity at work in the next year.

According to the Monster Future of Work: 2021 Outlook survey, recruiters chose soft skills—topped by dependability, teamwork/ collaboration, and problem-solving/critical thinking—as the most important skills they’re seeking in new hires.

Further, 56% of tech pro respondents believe they’ll have the chance to broaden their education to acquire new certifications and skills, helping them excel in their careers and workplaces.

IT operations evolution believed to create positive change

Though tech pros are wary of future challenges like cybersecurity threats and burnout, they believe an evolution in the IT operations of their organizations will create positive change.

53% of tech pro respondents cite cyberthreats as the biggest challenge they expect their organizations to face in the next year, followed closely by employee burnout (48%), the struggle to hire for specific roles due to ongoing skills gaps/skills shortages (40%), and an increased or unmanageable workload (37%).

Regarding cyberthreats, the SolarWinds IT Trends Report 2021: Building a Secure Future revealed a similar statistic—46% of the survey respondents cited external security threats and breaches (like cyberattacks) to be the biggest external factor influencing their organizations’ risk exposure.

However, respondents anticipate their organizations’ IT operations will evolve in the “next normal” to better prioritize investments and address these potential challenges:

• Implementing new tools and processes to better address security, compliance, and risk (68%)
• Adding more collaborative technologies (44%)
• Adopting next-generation IT operations solutions (40%)