Avaya introduces Avaya IX-CC, a new Contact Center as a Service platform

Avaya Holdings continues its cloud transformation with the introduction of Avaya IX-CC, a next generation Contact Center as a Service platform, built from the ground up as a cloud-based solution developed on a microservices architecture.

Scheduled for launch in the first half of 2020, Avaya IX-CC will enable organizations of all sizes to smoothly transition from their on-premise deployment to a multi-tenant, enterprise-grade cloud architecture – deployed on the public cloud platform of their choice.

The announcement comes as Avaya focuses its R&D investments to address market demand for cloud-based solutions. With Avaya IX-CC, customers get a next-generation cloud platform in a multi-tenant architecture that can be scaled from small-to-medium sized businesses to large enterprises.

“This is a natural evolution of our product development process to fully embrace a cloud-based, multi-tenant platform with feature-rich applications and the flexibility of a microservices architecture,” said Chris McGugan, Avaya senior vice president, Solutions & Technology.

“While continuing to offer our customers their choice of deployment options, we expect our enterprise customers to shift from an on-premise deployment paradigm to a cloud-based private or public cloud architecture over the next two to three years.

“Accordingly, and uniquely, our next generation contact center platform, Avaya IX-CC, has been designed to meet that expectation.”

Avaya IX-CC is the latest in a series of transformational cloud investments from Avaya. Earlier this year, Avaya made its ReadyNow UC and CC private cloud offerings available globally with the announcement that its solutions would be hosted in both Avaya and IBM data centers worldwide.

The Avaya IX-CC next generation Contact Center as a Service platform is expected to be available to customers in H1 2020 with voice capabilities, followed by omnichannel features later in the year.