Certificate-related outages impact the reputation of financial services organizations

Financial services organizations are more likely to have digital certificate-related outages than other industries, a Venafi study reveals.

Over 100 CIOs in the financial services industry from the U.S., U.K., France, Germany and Australia participated in the study.

In the last six months, 36 percent experienced an outage that impacted critical business applications or services. In addition, financial services CIOs are more concerned about the impact of certificate-related outages on their customers.

“Organizations from every sector struggle with certificate-related outages on critical infrastructure, but it’s clear that these issues are even more pronounced in the financial services industry,” said Kevin Bocek, vice president of security strategy and threat intelligence for Venafi.

“The entire sector is focused on trust, performance and reliability, so they can’t afford service interruptions. At the same time, the industry has been transformed by open banking initiatives.

“As a result, financial services organizations rely on machine identities to secure and protect a wide range of business-critical, machine-to-machine communication. Unfortunately, these critical security assets are often unmanaged and unprotected, even though they protect mobile applications, containerization initiatives and cloud architectures.”

Leading analysts report that the average cost of a critical infrastructure outage in Global 5000 organizations can average $5,600 per minute, or more than $300,000 per hour. For large networks, severe outages can take days to resolve and cost as much as $500,000 per hour or more.

Certificate-related outages can be especially problematic in highly digital sectors like the financial services industry, where the impact on business revenue often goes hand in hand with customer experience and satisfaction.

Additional findings:

• Outages impact the reputations of financial services organizations. 50 percent said they are concerned their companies’ reputations would be damaged by certificate-related outages.
• Future outages may be more severe. 34 percent said they are concerned the increasing interdependencies between technologies and services will make future outages even more painful.
• Certificate usage is skyrocketing in the financial services sector. 82 percent estimate certificate usage in their organizations will grow by 25 percent or more in the next five years, with 56 percent anticipating minimum growth rates of more than 50 percent.

While humans rely on usernames and passwords to identify themselves and gain authorized access to applications and services, machines use digital certificates to serve as machine identities in order to communicate securely with other machines and gain authorized access to applications and services.

This year, organizations will spend over $10 billion to protect and manage passwords, but they will spend almost nothing to protect and manage machine identities.

Most organizations do not have a clear understanding of how many machine identities are in use, which devices are using them, and when they will expire. This lack of comprehensive visibility and intelligence leads to outages.