Spok introduces a new clinical communication platform

Spok, a wholly owned subsidiary of Spok Holdings and a global leader in healthcare communications, will demonstrate the latest evolution of its integrated healthcare communication platform, Spok Care Connect, in booth #3371 at the 2019 HIMSS Annual Conference and Exhibition, Feb. 11-15, 2019, in Orlando, Florida.

The first-of-its-kind cloud-native enterprise communication platform includes a fully integrated healthcare contact center, clinical alerting and alarm management solution, and a multi-device application for care team messaging. Spok Care Connect makes care collaboration easier by connecting important care team and patient information into messaging and alerting applications.

“We are particularly pleased to be able to showcase at HIMSS19 what we believe is a game changer in healthcare communication technology: the next evolution of the Spok Care Connect platform,” said Vincent D. Kelly, president and chief executive officer of Spok Holdings, Inc. “Spok Care Connect is a powerful system of action with deep EHR interoperability. It includes a robust workflow engine that will enable hospitals and health systems to consolidate their clinical workflows into a single system.”

The power to automate clinical workflows is what sets Spok apart in healthcare communications. Hospital teams will be able to adapt a comprehensive list of pre-defined workflow templates, deciding what information to pull from clinical systems and the right person or group to receive it. This approach will streamline communication and let clinicians focus on what they do best—taking care of patients.

Spok Care Connect is designed with a cloud-native architecture that dramatically simplifies product installation and configuration and it will introduce frequently requested customer self-service capabilities. The company has collaborated with Amazon Web Services (AWS) for a complete cloud services solution, giving Spok enterprise customers the most in security, agility, and breadth and depth of services with a real-time cloud-based communication solution.

Spok will unveil at HIMSS the first phase of its new suite of communication solutions:

• Spok Go: an intuitive, multi-device application for care team messaging, Spok Go delivers real-time information from clinical systems. The secure care collaboration solution follows users anywhere, allowing clinicians to access information and send messages on both mobile and desktop devices to help manage workflows, alerts, and tasks. Available now for Apple iPhone and iPad, Android smartphones, and Windows and Mac desktops.
• Spok Conduct: the groundbreaking solution is the first cloud-native workflow engine focused on clinical alerting and alarm management. Spok Conduct will enhance caregiver productivity, utilizing outcomes-based workflows that span across EHRs, nurse call, and other clinical systems. Users will be able to streamline clinical workflows with flexible routing and escalation of alerts to the right person. Available now for nurse call workflows.
• Spok Navigate: the next step in healthcare contact center communications will allow operators to help patients and caregivers navigate their health system experience.

Spok has worked closely with members of its innovation partner alliance over the past several years to develop this cloud native platform. “It’s been great working with Spok as an innovation partner. We’ve been engaged for nearly two years through on-site visits and weekly virtual meetings, so we’re contributing real-time information and our providers are fully engaged,” said Dr. Mark Weisman, chief medical information officer at Peninsula Regional Medical Center in Salisbury, Maryland. “It’s been incredible for us to see our feedback reflected in an app that ultimately helps us do our jobs better, and we look forward to continuing to enhance the platform with Spok.”

“Our experience supporting more than 1,900 hospitals across the U.S. has helped us create a solution that positions healthcare providers for success today and supports them with faster, smarter clinical communications for the next decade,” says Hemant Goel, president of Spok, Inc. “This latest evolution of our communication technology will allow our customers to leverage integrations to their existing Spok suite of solutions, while keeping security in the forefront.”